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External Services

 

  1. Authentication Services
  2. Civil Registration Services
  3. Passport Services
    1. Regular Passport Services
    2. Courtesy Lane
    3. Diplomatic and Official Passport Services
  4. Visa Services

Who May Avail

List of Requirements

Where to Get

1.    Senior citizens (60 years and above) with proof of age; and,

One (1) adult travelling companion (immediate family member or non-immediate family member with proof of travel)

Senior Citizen ID (present original and 1 photocopy); and,

Proof of travel with the senior citizen, if the travelling companion is not an immediate family member (i.e. confirmed flight or hotel booking) (1 original)

City/Municipal Office of the Senior Citizen Affairs

Airline/Hotel

2.    People with disabilities (PWDs) with proof of disability; and,

One (1) adult travelling companion (immediate family member non-immediate family member with proof of travel)

PWD ID (present original and 1 photocopy); and,

Proof of travel with the PWD, if the travelling companion is not an immediate family member (i.e. confirmed flight or hotel booking) (1 original)

City/Municipal Social Welfare and Development Office

Airline/Hotel

3. Solo Parent and his/her dependent children

Solo Parent ID (present original and 1 photocopy)

City/Municipal Social Welfare and Development Office

4. Pregnant Women

Medical certificate/records, if pregnancy is not visible (1 original)

Hospital, OB-Gynecologist

5. Minors seven (7) years old and below, their parents and minor siblings

PSA Birth Certificate (present original and 1 photocopy)

Philippine Statistics Authority

6. Government Employees and their qualified dependents

6.1. Regular government employees

6.2. Retired regular government employees within 1 year upon retirement

6.3. Incumbent Elected Officials down to Sangguniang Kabataan Chairman

Note: The 12:00 noon transaction cut-off time for government employees and their dependents remains in effect until further notice.

GSIS ID, GSIS Certificate of Membership, CSC Appointment for newly hired, Latest Service Record or Latest Pay slip with GSIS Contribution

(present original and 1 photocopy)

Oath of Office, Certificate of Incumbency (present original and 1 photocopy)

GSIS, CSC, Government Agency where the employee is assigned

City/Municipal Hall, DILG

6. Applicants with Endorsements

6.1. Endorsed by Philippine Congress through Department Legislative Liaison Unit (DLLU)

6.2. Other exceptional cases

Note: All endorsements are subject to the approval of the Head of Office.

Endorsement Letter and Transmittal Letter from DLLU

(1 original)

Endorsement Letter approved and signed by the Head of Office (1 original)

Senate, House of Representatives

Office/agency who endorsed the applicant

       

 

List of Requirements

Where to Get

CORE REQUIREMENTS FOR FIRST TIME ADULT APPLICANTS

PSA Birth Certificate or Report of Birth or PSA Certificate of Foundling (present original, 1 photocopy)

Philippine Statistics Authority (PSA)

Acceptable Valid Government ID (present original, 1 photocopy)

Social Security System (SSS), Government Service Insurance Ssytem (GSIS), Land Transportation Office (LTO), Professional Regulatory Commission (PRC), Overseas Workers Welfare Administration (OWWA), Commission on Elections (COMELEC), Philippine National Police (PNP), City/ Municipal Hall, PhilPost, School

ADDITIONAL REQUIREMENTS

*on a case by case basis, other documents not stated below may be required for special cases

 

If PSA Document is unreadable:

Local Copy of Birth Certificate/Report of Birth/Marriage Certificate/Foundling Certificate with readable dry seal (present original, 1 photocopy)

Local Civil Registrar

For married women using spouse’s name:

PSA Marriage Certificate or Report of Marriage (present original, 1 photocopy)

PSA

For married women who opt to revert to maiden name:

PSA annotated marriage certificate (present original, 1 photocopy)

PSA Death Certificate of spouse (present original, 1 photocopy)

PSA

For dual citizens (RA9225):

Dual Citizenship documents:

Identification Certificate, Oath of Allegiance and Order of Approval (present original, 1 photocopy)

Foreign Passport (present original, 1 photocopy)

Bureau of Immigration (BI)

Foreign Service Posts (FSPs)

For naturalized Filipino citizens:

Certificate of Naturalization (present original, 1 photocopy)

BI

For applicants with travel document:

Affidavit of Explanation (original)

Travel Document (original)

FSPs

For applicants with lost travel document:

Affidavit of Explanation and travel records (original)

Notary Public

BI

If birth certificate is discrepant:

Proof of filing of supplemental report or correction (present original, 1 photocopy)

Annotated PSA Birth Certificate reflecting corrected entry (present original, 1 photocopy)

Local Civil Registry

PSA

If birth certificate is late registered:

Late registered birth certificate (present original, 1 photocopy)

IDs that pre-date the late registration or current IDs with NBI Clearance (present original, 1 photocopy)

PSA

NBI

SSS, GSIS, LTO, PRC, OWWA, COMELEC, PNP, City/ Municipal Hall, PhilPost

If applicant is born on or before 1950:

PSA Authenticated Certificate of No Birth Record (present original, 1 photocopy)

Affidavit of Two Disinterested Persons attesting to the identity of the applicant (Affidavit should include photocopy of IDs of the Two Disinterested Persons indicated in the presented document) (original)

PSA

Notary Public

Old documents to establish identity:

School Records

Baptismal Certificate

NBI Clearance

(present original, 1 photocopy)

School

Relevant Church

NBI

CORE REQUIREMENTS FOR FIRST TIME MINOR APPLICANTS

PSA Birth Certificate/Report of Birth or PSA Certificate of Foundling (present original, 1 photocopy)

PSA

Passport or Valid Government ID of either parent (present original, 1 photocopy)

DFA, SSS, GSIS, LTO, PRC, OWWA, COMELEC, PNP, City/ Municipal Hall, PhilPost

School ID (for 7 years old and above) (present original, 1 photocopy)

School

ADDITIONAL REQUIREMENTS FOR MINORS

*on a case by case basis, other documents not stated below may be required for special cases

 

If PSA Document is unreadable:

Local Copy of Birth Certificate/Report of Birth/Marriage Certificate/Foundling Certificate with readable dry seal (present original, 1 photocopy)

Local Civil Registrar

Accompanied by father:

If parents are married: PSA Marriage Certificate (present original, 1 photocopy)

If parents are unmarried: Special Power of Attorney (SPA) and Affidavit of Support and Consent executed by the mother (original)

PSA

Notary Public

Minor not accompanied by parent/s during application:

Special Power of Attorney designating minor’s companion to assist (original)

Passport or acceptable valid Government ID of authorized adult companion (present original, 1 photocopy)

Notary Public

DFA, SSS, GSIS, LTO, PRC, OWWA, COMELEC, PNP, City/ Municipal Hall, PhilPost

Minor not accompanied by parent/s during application and travel:

Special Power of Attorney designating minor’s companion to assist (original)

Affidavit of Support and Consent executed by the mother (original)

Passport or acceptable valid Government ID of authorized adult companion (present original, 1 photocopy)

Travel Clearance from DSWD (present original, 1 photocopy)

Notary Public

DFA, SSS, GSIS, LTO, PRC, OWWA, COMELEC, PNP, City/ Municipal Hall, PhilPost

Department of Social Welfare and Development (DSWD)

Adoption papers (present original, 1 photocopy)

Relevant Court

PSA Birth Certificate/Report of Birth or PSA Certificate of Foundling (present original, 1 photocopy)

PSA

RENEWAL REQUIREMENTS FOR ADULT APPLICANTS

Current Passport (present original, 1 photocopy)

DFA

Acceptable Valid Government ID (present original, 1 photocopy)

SSS, GSIS, LTO, PRC, OWWA, COMELEC, PNP, City/ Municipal Hall, PhilPost, School

RENEWAL REQUIREMENTS FOR MINOR APPLICANTS

Current ePassport with photocopy of data page

DFA

Passport or Valid Government issued ID of accompanying parent or authorized adult companion with one (1) photocopy

DFA, SSS, GSIS, LTO, PRC, OWWA, COMELEC, PNP, City/ Municipal Hall, PhilPost, School

Proof of Parental Authority (present original, 1 photocopy)

PSA, Relevant Church, School, Relevant Hospital or Health Center

School ID OR Certificate of Enrolment with photo of minor and dry seal of school (for minors 7 to 17 years old). (present original, 1 photocopy)

School

ADDITIONAL REQUIREMENTS

*on a case by case basis, other documents not stated below may be required for special cases

 

For change of details or incomplete details in the passport:

PSA Birth Certificate/Report of Birth/ Marriage Certificate/Report of Marriage/Certificate of Foundling 

Valid ID

(present original, 1 photocopy)

PSA

SSS, GSIS, LTO, PRC, OWWA, COMELEC, PNP, City/ Municipal Hall, PhilPost, School

For married women who opt to revert to maiden name:

PSA annotated marriage certificate (present original, 1 photocopy)

PSA Death Certificate of spouse (present original, 1 photocopy)

PSA

If PSA Document is unreadable:

Local Copy of Birth Certificate/Report of Birth/Marriage Certificate/Foundling Certificate with readable dry seal (present original, 1 photocopy)

Local Civil Registrar

For lost valid passport:

Affidavit of Lost (original)

Police Report (original)

PSA Birth certificate (if no photocopy of passport) (present original, 1 photocopy)

Valid ID  (present original, 1 photocopy)

Notary Public

Relevant Police Station

PSA

SSS, GSIS, LTO, PRC, OWWA, COMELEC, PNP, City/ Municipal Hall, PhilPost, School

For lost expired passport:

Affidavit of loss (original)

PSA Birth certificate (if no photocopy of passport) (present original, 1 photocopy)

Valid ID  (present original, 1 photocopy)

Notary Public

PSA

SSS, GSIS, LTO, PRC, OWWA, COMELEC, PNP, City/ Municipal Hall, PhilPost, School

For applicants with travel document:

Original Travel Document

FSP

Process

Processing Time

Fees

Person Responsible

1. INFORMATION

a.    The applicant will provide the appropriate filled-out application form and the necessary documents to the Front Desk Officer.

b.    The Front Desk Officer will evaluate IDs and other necessary documents on whether the applicant is qualified to avail the Courtesy Lane.

c.     The Front Desk Officer will issue a processing queuing number for the qualified applicant and the applicant shall wait for their number to be called at the Processing Section.

d.    The application form will be forwarded to the Verification Section.

                      

5 minutes

None

Head, Courtesy Lane

2. VERIFICATION

a.    The application forms of applicant forwarded to the Verification Section are to be checked against the Department’s Look-Out-List (LOL).

b.    If the applicant’s name appears on the Department’s Look-Out-List (LOL), the verifier will attach a referral slip on the application form addressed to the Passport Director’s Office.

c.     If the applicant’s name does not appear on the Department’s Look-Out List, the verifier will put his/her initials on the application form.

d.    The Verification Section will forward the application forms to the Processing Section.

5 minutes

None

Head, Courtesy Lane

3. PROCESSING

a.    The Processor verifies the authenticity of the required documents and ensures that the required documents are complete.

b.    The Processor conducts interviews to establish the identity and citizenship of the applicants.

c.     Applicants whose names are reflected in the Look-Out List (LOL) will be referred to Passport Director’s Office for further verification and approval.

d.    For renewal of passports, the Processor will inquire if the applicant would like to have their new passport picked up at the Releasing Section (Ground Floor) or delivered by the courier service. Old passport will be automatically cancelled if applicant chose the new passport to be delivered.

e.    When the passport application is approved, the Processor will issue (1) an official receipt (passport slip) for payment at the cashier; and (2) a queuing number for the data capturing and encoding of applicant’s information.

30 minutes

None

Courtesy Lane

4. PAYMENT

a.    Applicants with approved applications must proceed to the cashier to pay the passport processing fee. The regular and expedited processing fee will depend on the number of days of processing.

b.    The following may avail a regular processing fee of Php 950.00:

●        Senior Citizens;

●        PWDs;

●        Solo parents and their dependent children; and,

●        Pregnant women

The following must pay an express processing fee of Php 1200.00:

●        Minor applicants, their parents and minor siblings;

●        Travelling companion of Senior Citizens and PWDs;

●        Government officials/employees and their qualified dependents;

●        Applicants with endorsements; and,

●        All other exceptional cases

c.     For mutilated, lost valid or lost expired electronic passport, the applicant must pay an additional penalty fee (Php 350.00).

d.    Delivery of passport is optional. It is a separate transaction and it requires an additional payment for the service charge of availing such courier service. Transaction of delivery must be done after the encoding of passport details.

5 minutes

Those who avail of the CL facilities will be charged the Express Processing Fee – PHP 1,200.00

Only senior citizens, PWDs, pregnant women, solo parents and their minor dependents have the option to avail of the Regular Processing Fee – PHP 950.00

Penalty fee – PHP 350.00 will be charged for those renewing a mutilated, lost valid or expired electronic passport

Head, Passport Revolving Fund Unit (Office of Fiscal Management Services)

5. ENCODING / ENROLMENT

a.    The applicant must proceed to the Courtesy Lane Encoding Section and shall wait for his/her number to be called.

b.    The Encoder encodes the applicant’s information and captures the applicant’s photo and biometric details.

c.     The Encoder scans all required documents and have the data on the monitor checked by the applicant.

d.    The applicant will electronically sign his/her application to confirm that all encoded data are correct.

e.    The Encoder will save the data of the applicant.

15 minutes

None

Head/Supervisor, Passport Enrollment Center

FEEDBACK AND COMPLAINTS

How to send feedback?

 

Fill out the client feedback form distributed or available at the counter.

Drop the accomplished form at the designated drop box located in the front desk.

Contact info: +632 8651-9417  or This email address is being protected from spambots. You need JavaScript enabled to view it.

How to file a complaint?

For filing of complaints, please fill out the Public Assistance and Complaints (PAC) Form and submit to the PAC Desk Officer

Complaints may also be filed via email: This email address is being protected from spambots. You need JavaScript enabled to view it. and/or This email address is being protected from spambots. You need JavaScript enabled to view it. .

Kindly provide the following information:

-       Name of person being complained of

-       Incident

-       Evidence

For inquiries and follow-ups, clients may contact the following telephone number: +632 8651-9417 

Contact Information of Courtesy Lane,

Presidential Complaints Center (PCC),

CSC Contact Center ng Bayan (CCB),

Anti-Red Tape Authority (ARTA)

Courtesy Lane: This email address is being protected from spambots. You need JavaScript enabled to view it., +632 8651-9417 

Presidential Complaints Center: 8888

CSC Contact Center ng Bayan: 0908-881-6565 (SMS)

Anti-Red Tape Authority: 8478-5091/ 8478-5099