Is your passport not in the Passports for Delivery/Release list? Is it more than 12 working days since your passport appointment schedule?

Your passport may be undergoing correction.

The most common reason for a lengthy processing time is erroneous entry on the application form, particularly in the names and date of birth fields. If there was an error in your application form on these fields, then you are likely in this list.

Due to the huge volume of applications currently being corrected, there is a SEVERE delay in processing. Please expect a delay of at least 30 working days.

Note: Applicable only to applications from 09 Jul 2021 onwards.

Enter your Application Reference Number (ARN):


Provide the following as indicated in your application form:


First Name:

Middle Name:

Date of Birth:

Date of Application:

Email Address:


No Match.


Your application is included in the Pending List

Please send an email inquiry to This email address is being protected from spambots. You need JavaScript enabled to view it. if at least 30 working days had already passed from the date of your application. In your email, please provide the following information:

Email Subject line: Application still in process - filed on (date) at (processing site location)

Email content:

  • a) Complete Name
  • b) Date of Birth
  • c) Passport Appointment Date and Site
  • d) Application Reference Number
  • e) Receipt Number
  • f) Mobile number