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External Services

 

  1. Authentication Services
  2. Civil Registration Services
  3. Passport Services
    1. Regular Passport Services
    2. Courtesy Lane
    3. Diplomatic and Official Passport Services
  4. Visa Services
  1. AUTHENTICATION/ APOSTILLE

 

List of Requirements

Where to Get

Applicant:

·         Government issued Identification (ID) Card

      (1 Original and 1 Photocopy)

·         Authentication Application Form

Representative:

·         Authorization letter from the owner, (For Minor Applicants- Original Special Pwer of Attorney executed by parent/s)

·         Government issued ID of applicant

      (1 Photocopy)

·         Government issued ID of representative

      (1 Original and 1 Photocopy)

·         Authentication Application Form

Other requirements (depending on the document for Authentication):

1.    NBI Clearance/Sundry

·         Original document issued by the NBI with dry seal

2.    Birth/ Marriage/Death Certificate, Certificate of No Marriage Record (CENOMAR), Advisory on Marriage, Negative Records

·         Original document issued by PSA/NSO

·         For newly registered records, the Local Civil Registrar’s (LCR) copy should by certified by PSA

             Note: Provide LCR copy if entries

             from PSA/NSO are unclear.

3.    School documents

a.    Elementary and High School Level (Form 137 and/or Diploma)

·         Certified True Copy from the school

·         Certification, Authentication and Verification (CAV) from DepEd Regional Office

b.    Technical and Vocational Courses (TOR and/or Diploma/National Certificate)

·         Certified True Copy from the school

·         Certification, Authentication and Verification (CAV) from TESDA

c.     Private/Local Colleges and Universities (TOR and/or Diploma)

·         Certified True Copy from the school

·         Certification, Authentication and Verification (CAV) from CHED

d.    State Universities and Colleges (TOR and/or Diploma)

·         Certified True Copy and Certification, Authentication and Verification from the school

4.    PRC document/s

·         Certified True Copy from PRC

5.    Medical Certificate/s

a.    For employment

·         DOH stamp per document

b.    For other purposes

·         Certification issued by DOH with attached Medical Certificate

6.    CAAP document/s

·         Certified by CAAP

7.    Driver’s License

·         Certification

8.    Certificate of Employment/Training/Seminar, Invitation Letter, Baptismal Certificate and other documents issued by a private entity

·         Notarized Affidavit stating necessary factual circumstances and indicating attachments

·         Certificate of Authority for a Notarial Act (CANA) signed by the Executive/Vice-Executive Judge/any office authorized signatories (issued by the Regional Trial Court)

9.    Special Power of Attorney, Memorandum of Agreement/Understanding, any other form of Contract, Affidavit

·         Certificate of Authority for a Notarial Act (CANA) signed by the Executive/Vice-Executive Judge/any office authorized signatories (issued by the Regional Trial Court)

10.  Court document/s (Decision, Resolution, Order)

·         Certified True Copy from the court

11.  Immigration Record/s

·         Certified by BI

12.  DSWD Clearance

·         Original document issued by DSWD

13.  Police Clearance/Sundry

·         Original document issued by PNP

14.  Business Registration and other documents issued by a Government Agency (e.g. SEC, DTI, BIR, SSS, Municipal Business Permit & Licensing Office, etc.)

·         Certified True Copy from the issuing office

15.  Barangay Clearance/Certificate

·         Mayor’s certification/clearance

16.  Export document/s

·         Certified by PCCI, DOH, DA, or BFAD, depending on the nature of the document

SSS, GSIS, LTO, COMELEC, PRC, DFA, etc.

DFA Website,

Authentication Information Counter

SSS, GSIS, LTO, COMELEC, PRC, DFA, etc.

SSS, GSIS, LTO, COMELEC, PRC, DFA, etc.

DFA Website,

Authentication Information Counter

NBI

PSA

Local Civil Registrar’s Office

Elementary/High School

DepEd Regional Office which has jurisdiction over the school

Technical/Vocational School

TESDA Office which has jurisdiction over the school

Private/Local College/University

CHED Office which has jurisdiction over the school

State University/College

PRC

DOH

DOH

CAAP

LTO (main branch only)

Notary Public

Regional Trial Court which has jurisdiction over the notary public

Regional Trial Court which has jurisdiction over the notary public

Court where the case was filed

BI

DSWD

Police Station

SEC / DTI / BIR / SSS / BPLO

Mayor’s Office

PCCI / DOH / DA / BFAD

Process

Processing Time

Fees

Person Responsible

Filing of documents for Authentication / Apostille

1.    Present document/s for authentication for initial evaluation at the Authentication Information Counter.

2.    Fill out application form and wait for queuing number to be called at the Processing area.

3.    Submit accomplished application form, document/s for authentication, government issued ID, and authorization letter (for representatives) to the Processor for evaluation.

4.    Present Authentication Slip and pay the appropriate authentication fee at the Cashier.

5.    Encode and issue Apostille / Authentication Certificate.

5.1 If for verification, confirm with issuing agency. Encode and issue Apostille / Authentication Certificate upon confirmation.

5 minutes

1 hour

30 minutes

5 minutes

2 Working Days and 6 Working Hours

20 Working Days* (for special cases needing further verification by issuing agency outside the DFA)

Regular:

PHP100 per document

Expedite:

PHP200 per document

Authentication Information Focal Person

Authentication Processor

Authentication Cashier

Authentication

Backend

Authentication

VAFIS Personnel

Releasing of Authenticated documents

1.    Drop the official receipt (OR) at Door 19 dropbox and wait for name to be called at the Releasing area.

2.    Present government issued ID at the appropriate releasing window.

3.    Check accuracy and completeness of authenticated document/s received.

15 minutes

5 minutes

 

Authentication Releasing Personnel

Releasing of Pending and Correction documents

1.    Proceed to the Pending and Correction window for evaluation.

2.    Wait for name to be called at the Pending and Correction area.

3.    Present government issued ID to claim the authenticated document/s.

4.    Check accuracy and completeness of authenticated document/s received.

10 minutes

30 minutes

5 minutes

 

Pending and Correction Personnel

Authentication Releasing Personnel

  1. CERTIFICATION

List of Requirements

Where to Get

Applicant:

·         Government issued Identification (ID) Card

(1 Original and 1 Photocopy)

·         Authentication Application Form

Representative:

·         Authorization letter

·         Government issued ID of applicant

      (1 Photocopy)

·         Government issued ID of representative

      (1 Original and 1 Photocopy)

·         Authentication Application Form

SSS, GSIS, LTO, COMELEC, PRC, DFA, etc.

DFA Website,

Authentication Information Counter

SSS, GSIS, LTO, COMELEC, PRC, DFA, etc.

SSS, GSIS, LTO, COMELEC, PRC, DFA, etc.

DFA Website,

Authentication Information Counter

Process

Processing Time

Fees

Person Responsible

Filing of documents for Certification

     

1.    Present document/s for certification for initial evaluation at the Authentication Information Counter.

2.    Fill out application form and wait for queuing number to be called at the Processing area.

3.    Submit accomplished application form, document/s for authentication, government issued ID, and authorization letter (for representatives) to the Processor for evaluation.

4.    Present Authentication Slip and pay the appropriate authentication fee to the Cashier.

5.    Authenticate the signature on the document. If specimen signature is available and matches with the signature on the document, issue certification.

5.1 If for verification, send communication to issuing agency and issue certification upon confirmation.

5 minutes

1 hour

30 minutes

5 minutes

2 Working Days and 6 Working Hours

20 Days* (for special cases needing further verification by issuing agency outside the DFA)

PHP100 per document

Authentication Information Focal Person

Authentication Processor

Authentication Cashier

Releasing of Certification

1.    Present official receipt (OR) at Door 19 (Dropbox). Check Certification received.

20 minutes

 

Authentication Releasing Personnel

FEEDBACK AND COMPLAINTS

How to send feedback?

 

Fill out the client feedback form distributed or available at the counter.

Drop accomplished form at the designated drop box located in the front desk.

You may contact the Authentication Division at (02) 8834-4000 local 2106/2266 or email at This email address is being protected from spambots. You need JavaScript enabled to view it.

How to file a complaint?

For filing of complaints, please fill out the Public Assistance and Complaints (PAC) Form and submit to the PAC Desk Officer

Complaints may also be filed via email: This email address is being protected from spambots. You need JavaScript enabled to view it. and/or This email address is being protected from spambots. You need JavaScript enabled to view it..

Kindly provide the following information:

-       Name of person being complained of

-       Incident

-       Evidence

For inquiries and follow-ups, clients may contact the following telephone number: (02) 8834-4000 local 2106/2266

Contact Information of Authentication Division, Presidential Complaints Center (PCC),

CSC Contact Center ng Bayan (CCB),

Anti-Red Tape Authority (ARTA)

Authentication Division: (02) 8834-4000 local 2106/2266 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Presidential Complaints Center: 8888

CSC Contact Center ng Bayan: 0908-881-6565 (SMS)

Anti-Red Tape Authority: 8478-5091/ 8478-5099