08 August 2021 — In view of the multiple complaints received from passport applicants who booked courier services online, about the unsatisfactory performance of courier service provider, Quick Reliable Service, Inc. or QRS, the Department of Foreign Affairs (DFA) has instructed APO Production Unit, Inc., its end-to-end-passport process provider, to immediately cease using the passport delivery services of QRS.
Starting 6:00 a.m. on Monday, 09 August, online passport applicants who are expecting a delivery from QRS may inquire on the status of their parcel with APO’s customer service center using these contact details:
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Hotline #: +63 2 82343488, press 1 for QRS concerns
Onsite passport applicants who wish to avail themselves of courier services on the day of the filing of their applications remain unaffected by the termination of QRS’ services, as LBC shall continue to provide its services to these applicants.
The DFA apologizes for the shortcomings of QRS and requests the public’s understanding as it puts together alternative delivery options in the context of the COVID-19 pandemic. END
