Furthermore, the public is informed that operations in DFA Aseana, all Consular Offices (COs), and Temporary Off-Site Passport Services (TOPS) throughout the country are suspended on 28 August 2023, pursuant to Presidential Proclamation No. 90 and in observance of National Heroes Day. Regular operations and services will resume on 29 August 2023.
Applicants for consular services with affected confirmed appointments on 25 August 2023 in DFA Aseana, Consular Offices, and TOPS sites in Metro Manila and Bulacan will be accommodated from Tuesday, 29 August 2023 to Monday, 25 September 2023.
TOPS (in Metro Manila and Bulacan) applicants will be accommodated at their respective Supervising Consular Offices (SCOs) from Tuesday, 29 August 2023 to Monday, 25 September 2023. TOPS applicants are instructed to follow the same time slot of their appointment.
For the list of SCOs please refer to this link:
https://dfa-oca.ph/transparency-seal/directory-of-temporary-off-site-passport-service-tops/
Likewise, the Passport Releasing Service Center in Double Dragon Meridian Park, Pasay City will also be closed on Friday, 25 August 2023 and will resume operations on Tuesday, 29 August 2023.
For more information, affected passport applicants may contact the following:
DFA Aseana: This email address is being protected from spambots. You need JavaScript enabled to view it. / This email address is being protected from spambots. You need JavaScript enabled to view it.
Consular Offices: https://dfa-oca.ph/transparency-seal/directory-of-consular-offices-co/
For further information regarding passport requirements please visit: https://dfa-oca.ph/passport/passport-requirements/
FOR AUTHENTICATION APPLICANTS
1. Authentication applicants with confirmed appointments on 25 August 2023 at DFA-Aseana will be accommodated on the following dates:
| DFA-Aseana Original Appointment Schedule | DFA-Aseana New Appointment Schedule |
| 25 August 2023 | 24, 29-31 August - 01 September 2023 |
2. Authentication applicants with confirmed appointments in NCR Consular Offices (COs), particularly CO NCR-West (SM Manila), CO NCR-East (SM Megamall), CO NCR-South (Alabang Town Center), and CO NCR-Northeast (Ali Mall) will be accommodated within 30 days from 29 August 2023.
The above applicants must present their confirmed appointment packet which shows that their original schedule is on 25 August 2023.
3. Releasing of Authentication Documents at Double Dragon Plaza
Applicants may refer to their Official Receipts or Authentication Slips of the releasing date for reference. Releasing of Authentication Documents will resume on 29 August 2023 onwards.
4. For further inquiries, please feel free to reach out through the following Consular Office’s email address:
| Consular Office with Authentication Services | Email address |
| DFA Aseana | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| CO NCR West (SM Manila) | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| CO NCR Northeast (Ali Mall) | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| CO NCR South (Alabang Town Center) | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| CO Pampanga (Robinsons StarMills) | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| CO La Union (CSi Mall) | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| CO Cebu (Pacific Mall Mandaue) | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| CO Iloilo (Robinsons Place) | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| CO Davao (SM Davao) | This email address is being protected from spambots. You need JavaScript enabled to view it. |
| CO Cagayan de Oro (SM Downtown Premier) | This email address is being protected from spambots. You need JavaScript enabled to view it. |
(02)8234 – 3488
For Passport, Authentication and other Consular Inquiries:
(02)8651 – 9400
Passport Releasing Hotline:
0939-320-0569 (Smart)
Authentication Concerns Hotline:
8651-9400 loc. 2266
